Refund and Returns Policy
Refund and Returns Policy
At KEA Premium Dry Fruits, we take pride in providing high-quality cashews to our customers. We carefully pack our products to maintain their quality and freshness during delivery. As cashews are food products, we follow the return and refund policy outlined below to ensure a fair experience for our customers.
1. Return and Exchange Policy
We do not accept returns or exchanges once an order has been delivered, except in cases where the product is damaged during shipping, the wrong product has been delivered, or the product is expired upon arrival.
Please check your order and the condition of the packaging immediately upon delivery.
For food safety and hygiene reasons, products that have been opened, consumed, or improperly stored after delivery are not eligible for return or exchange, except where required by applicable law.
2. Refund Eligibility
Refunds will be considered only under the following circumstances:
The product is damaged during shipping.
You receive an incorrect product that differs from your order.
The product is expired at the time of delivery.
Refunds will not be provided for a change of mind, incorrect orders placed by the customer, personal taste preferences, or products that have been opened or consumed, except where required by applicable law.
3. How to Request a Refund
If you receive a damaged, incorrect, or expired product, please follow these steps:
Contact us within 24 hours of delivery through WhatsApp or email.
Provide your order details and a copy of your invoice or order confirmation.
Share clear photographs of the product, outer packaging, and any visible damage or expiry details.
Our team will review the information and determine whether the issue qualifies for a refund or another appropriate resolution.
Please retain the product and its original packaging until your complaint has been reviewed. We may request additional information to verify the issue.
4. Refund Processing
Once your refund request is approved, the refund will be initiated to your original payment method, where supported by the payment provider.
For payments made through PhonePe or another payment gateway, the time taken for the amount to appear in your account depends on the payment provider and your bank.
Approved refunds are generally processed within 5–7 business days, subject to payment provider and banking timelines.
If an alternative resolution is agreed upon, such as a replacement for an eligible incorrect or damaged item, we will communicate the details to you.
5. Order Cancellation Policy
Cancellation requests must be made as soon as possible after placing an order. Orders that have already been packed, dispatched, or handed over to the delivery partner may not be eligible for cancellation.
If a cancellation is approved before dispatch and payment has already been made, the eligible refund will be processed to the original payment method, subject to applicable law and payment provider timelines.
6. Contact Us
For questions or assistance regarding returns, refunds, or cancellations, please contact us:
Business Name: KEA Premium Dry Fruits
Website: https://keaindia.com
Email: info@keaindia.com
Phone / WhatsApp: 7702011711
We appreciate your understanding and thank you for choosing KEA Premium Dry Fruits.